🛠️ Key Responsibilities:
- Review, classify, and moderate user-generated content (text, video, images).
- Investigate, escalate, or resolve user-reported issues using defined guidelines and workflows.
- Stay updated with changing client policies and platform regulations.
- Participate in wellness programs to manage emotional resilience due to exposure to objectionable content.
- Collaborate with internal teams and provide insights on content issues or feedback from users.
- Engage in process improvement discussions and continuous learning sessions.
- Work on rotational shifts including nights, weekends, or holidays as required.
📌 Candidate Profile – What We’re Looking For:
- Strong comprehension, critical thinking, and decision-making skills.
- High cultural sensitivity and awareness of political and social issues.
- Ability to remain objective and unbiased while moderating sensitive content.
- Excellent written and verbal communication.
- Capacity to work both independently and as part of a team.
- Willingness to work in a rotational shift environment (24×7 support).
🎓 Qualification & Experience
| Field | Details |
|---|---|
| Education (UG) | Any Graduate |
| Education (PG) | Any Postgraduate (optional) |
| Experience | 0–1 year (Freshers welcome) |
| Preferred Background | Content moderation, BPO, customer service |
🏢 Job Details
| Field | Description |
|---|---|
| Role | Trust & Safety Associate – Content Moderator |
| Industry | IT Services & Consulting |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
| Role Category | Operations Support |
| Work Mode | Rotational shifts (on-site or hybrid) |
🧠 Key Skills
content moderation, trust & safety, digital marketing, non-voice process, content writing, content review, secondary research, qualitative research, customer service, social media analysis, proofreading, content management
💼 About Accenture
Accenture is a global professional services company with 699,000+ employees serving clients in over 120 countries. Combining technology, consulting, and operations, we help clients transform their businesses and industries.
Join a team that values safety, integrity, diversity, and resilience.
